Terms of Service
These Terms of Service ("Terms") apply to rushie.com, the Rushie chapter app, chapter stores, invoices and the products we make (together, the "Services"). The Services are provided by Merchroad LLC, doing business as Rushie ("Rushie", "we", "us"). By using the Services, creating an account, placing an order or making a purchase, you agree to these Terms. If you don't agree, don't use the Services.
1. Who can use Rushie
You must be at least 13 years old to use the Services, and at least 18 (or have a parent or guardian's permission) to make a purchase. If you create an account or place an order for a chapter, club, team or other organization, you confirm that you're authorized to act for it, and "you" also means that organization.
2. Accounts
Chapter accounts sign in with an email code or link. Keep access to your email account secure, because anyone who can read it can sign in as you. Account owners and admins can invite other members and can see their organization's orders, messages, store sales and buyer information. You're responsible for activity in your organization's account.
3. Custom orders, mockups and approval
When you start an order, you describe what you want and our design team prepares a mockup. Mockups and colors on screen are close representations, not exact matches. Printed colors, placement and garment shades can vary slightly by product and dye lot.
You're responsible for reviewing every detail of a mockup, including spelling, letters, dates, colors, sizes and placement, before you approve it. Production starts after approval. Approved designs are final, and we aren't responsible for errors in a design you approved.
We may decline or cancel any order, including designs we believe are unlawful, offensive or that infringe someone else's rights. If we cancel an order before production for a reason that isn't your fault, we'll refund what you paid for it.
4. Your content and trademarks
You keep ownership of the logos, artwork, photos, text and other materials you send us ("Your Content"). You give us permission to use Your Content to create mockups and products for you, to communicate with you, and to run the Services.
Greek letters, crests, names and other marks of fraternities, sororities, schools and other organizations are often trademarks owned by a national organization or institution, and some require a license for use on merchandise. You confirm that you have every right and permission needed for us to reproduce Your Content and any names, letters, logos or other marks in your designs, including any approval required by your national organization or school. You agree to cover any claims, costs and losses that arise because Your Content or your design infringed someone else's rights.
Designs our team creates for you are made for your organization's merchandise. We may show finished designs and product photos in our portfolio and marketing unless you ask us not to.
5. Chapter stores
Chapter stores let an organization's members and supporters buy items made from that organization's order. Each store item has a price, a shipping charge per piece, available sizes and colors, and a close date. Ordering closes at the close date shown. We may extend, pause or close a store item early, for example at your organization's request or if there's a problem with the order.
When someone buys from your chapter store, your organization's account members can see the buyer's name and email and the name, size, color and quantity of each item, so the order can be distributed. Organizations agree to use this information only to fulfill and hand out the order.
Store items ship in bulk to the shipping address your organization provides. Your organization is responsible for providing a correct address and for distributing items to each buyer.
6. Prices, payment and invoices
Prices, shipping charges and any applicable taxes are shown before you pay. Payments are processed on rushie.com by our payment processor, Stripe. We never see or store your full card number. By paying, you authorize the charge for the total shown.
We may send organizations invoices for bulk orders, deposits, extra items or other charges. Invoices are due by the date shown and are paid on rushie.com. We may hold production or shipping until an invoice is paid.
7. Refunds
All sales are final, except that we reprint (or refund) items that arrive misprinted, damaged or different from the approved mockup when reported within 7 days of delivery, as described in our Refund Policy, which is part of these Terms.
8. Shipping and delivery
Delivery dates are estimates, not guarantees. Production and shipping times can be affected by approvals, garment availability, carriers and other things outside our control. We aren't responsible for delays caused by carriers or for shipments after they're delivered to the address you provided.
9. Acceptable use
Don't misuse the Services. That includes accessing accounts or data that aren't yours, interfering with the site, uploading malware, using the Services for anything unlawful, or harassing our team or other users.
10. Text messages
If you text our design line, we'll reply by text about your order. Message and data rates may apply. Reply STOP to stop receiving texts from us.
11. Disclaimers
The Services and products are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
12. Limitation of liability
To the fullest extent the law allows, Rushie and Merchroad LLC won't be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Services or a product is limited to the amount you paid us for the order the claim relates to.
13. Changes
We may update these Terms. When we do, we'll change the date at the top of this page. If you keep using the Services after an update, the updated Terms apply.
14. Contact
Questions about these Terms? Text us at (513) 502-1696.