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Refund Policy

Last updated October 29, 2026

Rushie is operated by Merchroad LLC, doing business as Rushie ("Rushie", "we", "us").

All sales are final

Everything we sell is made to order. Your chapter's design is printed on blank garments only after the order is placed, and items are ordered and printed in bulk for the whole chapter. Because of that, all sales are final. We don't offer refunds, returns, exchanges or cancellations, except for misprints as described below or where the law requires.

This applies to:

  • Chapter store purchases, once your payment goes through. Ordering for someone else? Double-check the name, size and color before you pay.
  • Invoices paid by a chapter or organization, including deposits and bulk orders.
  • Shipping charges.
  • Size, color or fit. Check the size options on the product page before ordering. If you're unsure, text us before you buy.
  • Approved designs. Chapters review and approve a mockup before anything is printed. Once a mockup is approved, the design (including spelling, dates, colors and placement) is final.

Misprints and damaged items

If an item arrives misprinted, damaged, or different from the approved mockup (for example the wrong design, wrong garment or wrong color), we'll reprint it at no cost to you. Text us at (513) 502-1696 within 7 days of delivery to your chapter with:

  • your name and chapter
  • the order or invoice number
  • a photo of the problem

We'll review it and ship the reprint to your chapter at no charge. If we can't reprint the item, we'll refund what you paid for it instead. Reprints don't cover differences you approved in the mockup, normal variation in garment color or print shade, or the wrong size, color or name chosen at checkout.

Delivery to your chapter

Chapter store orders ship in bulk to the shipping address your chapter gives us, and your chapter hands out each item bagged under the name entered at checkout. Once a shipment is delivered to that address, the chapter is responsible for distributing it.

Questions

If you have a question about an order, text us at (513) 502-1696 and include your name, your chapter and the order or invoice number.

Nothing in this policy limits any rights you have under applicable consumer protection law.